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Meet Our Corporate Team

Andrea Oparnica

Andrea Oparnica

Chief Operating Officer

Andrea Oparnica serves as Chief Operating Officer of Atlanta Oral & Facial Surgery. She is responsible for the day-to-day leadership, recruiting, training and general management of the company.

Andrea joined Atlanta Oral & Facial Surgery in 1999. During her tenure she has held several key leadership positions in operations, including Director of Human Resources. She was instrumental in the early growth and marketing efforts of Atlanta Oral & Facial Surgery. In 2019, Andrea was promoted to her current position.

Andrea studied Health Service Management at Broward College and currently participates in various executive leadership programs. Andrea currently lives in Kennesaw, GA, with her husband and has two adult children.

Shartzer

Patricia Shartzer

Chief Financial Officer

Patricia started at AOFS handling insurance verification at the front desk and, throughout her career, has held the roles of office manager, account rep, implant director, and Controller before being named Chief Financial Officer in 2019. She is responsible for maintaining all of the company’s financials, construction, real estate, and mergers and acquisitions.

With almost 20 years with AOFS, Patricia values the practice’s family culture and the ongoing opportunities to innovate on every level.

Patricia enjoys designing efficiency, solving problems creatively, and furthering a patient-centric practice no matter AOFS’ size and scope. In addition to her AOFS position, she also manages AOFS Management Group (AMG), an AOFS subsidiary company that administers and advises oral surgery practices across the country.

She received her Bachelors in Business Administration in Management from Kennesaw State University and is currently working towards her Master’s Degree in Business Administration.

Patricia is married to her love of a lifetime, Bruce, and has several four-legged children. Away from the office, you can find her outdoors, hunting, four-wheeling or sharpening her archery skills.

Nancy Hancock

Nancy Hancock-Davidson

Chief Services Officer

Nancy Hancock-Davidson became the Chief Services Officer of Atlanta Oral & Facial Surgery in 2019. She is in charge of the Central Service Department which is responsible for insurance billing, patient payments & financing options. Nancy negotiates all insurance payor contracts and maintains all physician credentialing.

She started her career as a certified oral surgery assistant in 1979. Over the years she transitioned to the business side of oral surgery. Nancy is knowledgeable in the full scope of oral and maxillofacial surgery.

Nancy is a member of the American Association of Oral & Maxillofacial Surgeons, Society of OMS Administrators and the Georgia Medical Group Management Association. Nancy is a Smyrna, GA native and lives there with her husband.

Bruce Mays

Bruce Mays

Executive Coach / Office Operation Manager

Bruce Mays, lovingly known as “Coach B” to our team, coaches our staff and doctors on customer service, team building, and office performance in addition to overseeing the administrative duties of the front offices, administrative supervisors, and accounts receivable department. His holistic view of our practices keeps us constantly focused on providing exceptional care and creating a work environment where we treat each other as family.

A California native, Bruce has put down solid Southern roots. He joined AOFS in 2000 and worked as accounts receivable manager and supply manager prior to taking on his current roles. Bruce has a degree in liberal arts and sociology along with certification as a medical services specialist which he earned while serving in the U.S. Air Force during a six-year enlistment that included a four-year stay in Germany.

Coaching our AOFS team members to reach their professional potential is one of the most gratifying aspects of the job for Bruce who is also grateful to be helping to lead our practice as we continue to grow.

Bruce and his wife of 34 years, Robyn, have two children. Jordyn who recently graduated from Gordon State College and Cortlyn who is attending Valdosta State University. In addition to spending time with his family, Bruce enjoys reading and restoring cars. In his community, Bruce is active with Toys for Tots, volunteering with summer meal programs for kids and assisting with school supply giveaways.

Cindy Chapman

Cindy Chapman

Marketing Director

Cindy Chapman joined Atlanta Oral & Facial Surgery in 2019 after a 17-year career with an Atlanta public relations agency. After studying journalism at Brigham Young University, Cindy worked as a newspaper reporter and editor in the Washington, D.C., area and later in metro-Detroit before moving to Atlanta and transitioning to public relations and marketing. She and the AOFS marketing team focus on growing and strengthening relationships with our incredible referring dental offices and building awareness of the remarkable work done by our surgeons and staff. Cindy lives in Sugar Hill with her rescue dog and has two young adult children. Away from work, she enjoys travel, reading, and spending time with family and friends.

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Katrese Hill

Surgical Operations Manager

Katrese Hill started with Atlanta Oral & Facial Surgery in 1997 as a Surgical Assistant after moving to Georgia from her native Opelika, AL. After ten years as a Surgical Assistant, Katrese was promoted to Purchasing Manager where she provided oversight of the supply and equipment for the surgical department in the practice. It was clear she found her niche in Operations and she was next promoted to Surgical Operations Manager where she oversees all back office surgical related operations, from staffing to oversight of the surgical training department as well as the surgical supervisors.

In addition to ensuring company-wide compliance with OSHA certification, Katrese herself is certified in CPR and trained in IV Therapy Administration.

Katrese understands that a company is only as valuable as its strongest asset – its employees. She leads frequent continuing education seminars to promote leadership skills in a professional setting, and over the years she has organized several 5k runs with her staff in order to promote the overall health and wellness. Interaction with staff is one of Katrese’s favorite aspects of her job and she regularly engages in office communication, encouraging an open and welcoming environment through the dissemination of various reading materials and through a wide variety of team building exercises.

Katrese is a member of the American Association of Oral and Maxillofacial Surgeons and of the Society of OMS Administrators.

In her free time, Katrese enjoys spending time with family and friends, entertaining, cooking healthy meals, and volunteering her time in local community efforts and outreach.

Robin Flick

Robin Flick

Central Service Center Administration Supervisor

Atlanta Oral & Facial Surgery in 2001 after moving to the Atlanta area to pursue career opportunities. She was hired for help with the front desk at our Northside office and hasn’t looked back. She joined the corporate team in 2004. In her current role, Robin ensures that insurance checks are posted in a timely manner and ensures accuracy. She is constantly taking coding and billing classes to stay up to date with the ongoing changes with procedure codes and diagnosis codes and is working toward her coding certification.

Before moving to Georgia, Robin studied at East Tennessee State University and has a background in banking. Nearly two decades into her AOFS career, Robin is excited to part of the ongoing AOFS growth and work for a company that gives back to the community and treats its employees like family.

Outside of work, Robin loves spending time with family and friends, watching movies, reading and cheering on the Tennessee Vols. Robin has a special love for chihuahuas and currently has a six–year–old chihuahua rescue, Gizmo. Robin’s dream is to one day have her own rescue group.

Providing Specialty Surgical
Services to Atlanta Since 1980